Pincushion for Hospitality connects you to your guests from the moment they place a reservation through their last step out your door. Whether you operate a single hotel, restaurant, ball room, or concierge desk, or hundreds of mixed-service properties globally, Pincushion opens doors and turns heads every time.

Guest Services

With existing web and email guest communication systems, you lose touch with your prospective guests the moment they leave their desk. When a guest steps into an elevator or walks out the front door of your hotel they are cut off. Sometimes your guests just don't want to talk to someone.

Pincushion helps you step beyond these limitations. With a text message from their cell phone your guests can get directions, request information, book reservations, order drinks on the beach, or change details. Each message is automatically routed to the individual best capable of handling it. No waiting on hold, no switchboard operator, no misheard details.

Announcements

Whether it's a daily itinerary for a group, a promotion on aging inventory, last-minute ticket offer, or safety announcement, Pincushion can put your message onto every on-property guest’s phone in an instant. Target announcements based on guest profile, usage history, or any data point you need.

Automated Information

Enhance your guest's experience by giving them instantaneous access to helpful information. If a guest texts in the keyword SPECIALS, within 60 seconds they will receive a response with a summary of your chef's selections or concert tickets you are promoting. No need for an operator to receive the message and reply. Have as many keywords as you like, and edit them to suit your changing needs whenever you want.

Data Integration

Let your hotel guests check on their current room charges or get local weather conditions automatically from the national weather service. Pincushion's open design makes it easy to integrate with your existing software and data, opening a world of options for you and your guests.

Contact Higher Function today to see how Pincushion can help you save money, increase revenue, and provide excellent service to the 285 million cellular phone subscribers in the United States. Deliver 5-bar service — call us at 503.233.8128 or email sales@higherfunction.com.