Pincushion is a turnkey, hosted application built upon open standards. The web-based business applications and core messaging infrastructure are engineered to provide a highly reliable, responsive, and easy to use system.

Pincushion is the first and only business solution that brings comprehensive Communication, Promotion, and CRM capabilities to your customers' cell phones with a hosted platform and globally standardized SMS technology. It is the ultimate mobile A2P+P2P platform, with no downloads or installation for you or your customers.

Mobile Messaging

Pincushion interfaces with multiple SMS Aggregators to give you choices in performance, robustness, and pricing. You are free to choose between long codes and short codes from multiple providers while taking advantage of our volume pricing leverage.

Infrastructure

Higher Function maintians a fault-tolerant compute cluster in a redundantly connected, carrier-grade data center so you don't have to. Security and data recovery are managed for you, while our multi-tenant application architecture ensures the confidentiality of your very valuable data.

Mobile Connectivity

Sometimes your CSRs aren't at their desks. Sometimes their computers or network crash. Pincushion features one of the most robust multi-modal communications systems available. Messages from customers can be monitored and replied to from a web page, an email client, or a cell phone. Wired internet, wireless data, and SMS — three channels to help keep you connected.

Integration

Pincushion provides multiple integration APIs to help streamline your workflows and provide information to your customers in real-time. Depending on your needs, our technical integration staff can assist in back-end integration of customer profile and messaging functions using one of these interfaces:

• Simple HTTP push and pull,
• Custom SOAP Web Services, or
• HTNG Single Guest Itinerary-compliant Web Services